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What can I trade on the Meta Trader 4 platform?
The Mt4 is used for Spot FX and CFD instruments which include the major currencies, currency crosses, spot Gold and Silver, US and European indices and energies such as Oil. You can go over the OTC products we offer by clicking here.
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How can I download the MT4 platform?
You can download the platform by clicking here.
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I can only see a few instruments in the Market Watch window. How do I add more?
To view the entire list, right click anywhere in the Market Watch window and click on Show All.
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What is the minimum trade size I can trade on MT4?
The minimum trade size depends on the account type you will be trading account. Standard accounts allow you to trade ‘micro’ lots (0.01). Pro accounts allow you to trade ‘mini’ lots (0.1)
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How can I see the High and Low prices for an instrument?
Right click on any instrument in the Market Watch window then select High/Low. The High and Low prices will then appear next to the Ask price. You can expand the window to the right to adjust.
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How do I place a new order?
You can do this by double clicking on the instrument you wish to trade which will open up the Order window or you click on any other instrument and the select the instrument you wish to trade in the Order window. Once you have selected the volume you want to trade, you can either Buy or Sell that instrument by clicking on the corresponding button at the bottom of the window.
You can also place a new order by clicking on the New Order button in the toolbar and then selecting the instrument you wish to trade from the drop down list.
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Do you offer One Click Trading?
Yes we do. Right click anywhere in the Chart window, and enable One Click Trading. This should place the order tool in the upper left corner of the Chart window.
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How can I change the trade volume on a new order?
Before you take a new order, either through the Order window or the One Click Trading tool, you can alter the trade volume in the Volume field by either manually entering the desired amount or using the drop down button and selecting one of the preset values.
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How can I place a pending order?
In the Order window, select Pending Order from the Type drop down menu. Then select the type of Pending Order from the new Type drop down list that appears. Enter the price at which you want the order to be executed then click on the Place button. You can also add an order expiry time and date to delete the pending order.
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How can I close a trade?
You can close an open trade by first finding it in the Terminal window under the Trade tab. Once you have found the trade you want to close, you can either double click on it and click the big yellow Close button, or right click on the order and click on Close Order.
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How can I modify a trade?
You can modify a trade by first finding it under the Trade tab in the Terminal window. Once you have found it, you can double click on it and select Modify Trade from the Type drop down menu and carrying out your modifications. Another method is to right click on the trade and select Modify or Delete Order.
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How can I enter limits to my trade?
In the Order window, you can enter Stop Loss and Take Profit limits under the Volume field. Make sure to take into account the decimal point when entering your limit prices.
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How do I place a trailing stop?
Right click on the open position and select Trailing Stop, and then specify the required level for the trailing stop.
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Can I partially close an order?
Yes you can. Double click on the order, enter the volume you wish to close at the top, and then click on the yellow Close button at the bottom.
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What do I use the Terminal window for?
In the Terminal window, you can keep track of the trades you have open by clicking on the Trade tab or view previous trades you have closed by clicking on the Account History tab.
You can also view any alerts you have open under the Alerts tab and any messages you have received from Royal FX under the Mailbox tab.
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How can I change the language of the platform?
Click on View, Languages, and then select the language of your choice. Close the program and reopen it for the change to take effect.
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How can I add/remove windows on the platform?
You can choose which windows to see on the platform by clicking on View and then selecting the windows you want. These include the Terminal, Market Watch, and Navigator among others.
There are also buttons on the toolbar corresponding to the different windows which you can click on to activate/deactivate them.
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Can I add alerts?
Yes you can. Right click anywhere in the Chart window for the instrument you wish to place an alert on. Hover the mouse over the Trading button, and then select Alert in the menu that opens to the right.
Once you have clicked on it, go to the Terminal window at the bottom of the platform, and click on the Alerts tab. Find the Alert you just entered and double click on it. In the window that opens, you can alter the Alert conditions to your requirements.
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Will I receive alerts when my margin level is close to stop out?
MT4 does not include any functionality to provide alerts when your margin level is close the stop out level. Once your margin level reaches 20%, our system will automatically close trades until the margin level is over 20%
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What version of Windows will I need to operate the platform?
For Mt4, you need to have Microsoft 98SE/ME/2000/XP/Vista/7 or newer.
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When I download the platform and login for the first time, the charts say Waiting for Update. What do I do?
This is perfectly normal for the first time you login after downloading the platform. To activate the charts, select any instrument in the Market Watch window and drag it to one of the charts. The chart for that specific instrument will then appear right away.
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How do I change the chart type?
Click on the Charts tab in the toolbar and choose the type you want between Bar, Candlesticks, and Line.
You can also click on one of the chart buttons on the toolbar.
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How can I add indicators to the Chart?
Click on Insert in the toolbar, and then click on Indicators after which you can select the indicator of your choice from the ones available or add a custom indicator.
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How can I remove an indicator from the Chart?
Right click anywhere on the chart, select Indicators List, select the indicator you want to delete then click on the delete button.
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Can I change the colors and properties of the chart?
Yes you can. Right click anywhere on the chart, and select Properties at the end of the menu. On the first tab which is Colors, you can alter the colors of all the chart elements. Under the common tab you can change the chart’s properties.
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Why do I see only one price on the Chart?
The price you see is the Bid. To show the Ask price instead, right-click on the chart and select Properties. Click on the Common tab, the select Show Ask Line, and then OK.
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What timeframes are available on the Chart?
The Mt4 has the following chart timeframes: 1,5,15, and 30 Minutes, as well as One Hour, Four Hours, Daily, Weekly, and Monthly.
To change the timeframe, you can either right click on the chart and choose from the tab labeled Periodicity, or select one of the period buttons on the toolbar.
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How do I scroll back to view historical prices?
Make sure that the Auto Scroll feature on your platform is disabled. This button is located next to the four chart button on the toolbar.
After it has been disabled, you can then scroll back by holding the chart with your mouse and scrolling back, using the left direction key on your keyboard or the Page Up/Down keys.
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How do I open multiple charts on the platform?
You can open as many charts as you want by clicking on the New Window tab under the Window tab on the toolbar.
You can then arrange these charts by using the Tile Horizontally/Vertically options.
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What do the prices on the top of my chart mean?
The prices that appear on top left corner of the chart indicate the OHLC which stands for Open, High, Low, and Current prices.
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How do I show the Chart tabs at the bottom of my Chart?
Navigate to View and then select Charts Bar. You should then see a tab for each chart window below the chart area.
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How do I switch between different charts on my platform?
You can switch between various charts by clicking on one of chart tabs below the chart area.
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How can I see the open price, stop loss and take profit levels for my order on the Chart?
Navigate to the Tools tab, select Options, click on the Charts tab, and then tick on ‘Show trade levels’, and then click Ok.
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Why was my trailing stop not executed?
Trailing stops only remain active as long as you’re logged in to the platform.
If you set a trailing stop and then log out of the platform before the market moves in your favor by the number of points that you specified, the trailing stop loss order will not be placed.
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I keep getting a ‘no connection’ error on the platform. What should I do?
Left click on the error message in the bottom right corner of the platform. Click on ‘Rescan servers’ to find the best servers available with the strongest connection then choose one of the servers available.
For further assistance, click on "Chat now" at the bottom-right of your screen to contact one of our Client Services specialists.
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How do I know if I am connected?
The connections bars in the bottom right corner of the platform will indicate a successful connection.
Green bars indicate you are logged in successfully while red bars indicate you are not logged in.
For further assistance, click on "Chat now" at the bottom-right of your screen to contact one of our Client Services specialists.
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Why is my platform not working?
The connection green bars in the bottom right hand corner of the platform are an indication of a successful login.
Green bars indicate you have logged in successfully, while red bars indicate you are not logged in.
Try to rescan the servers by left clicking on the bottom left corner and clicking on ‘Rescan servers’ so that the system can scan for the servers with the strongest connectivity from which you can choose.
If you get an error saying ‘invalid acount’ in the bottom right corner, then you are entering either your username or password incorrectly, or selecting the wrong server type.
For further assistance, click on "Chat now" at the bottom-right of your screen to contact one of our Client Services specialists.
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What does the ‘Trade context is busy’ error mean?
This error is a problem that arises on your terminal and not on Royal FX severs. The main reason behind this error is trying to send more than on signal simultaneously to our servers. This can be caused by multiple mouse clicks or orders.
The platform can only process one order at a time so this order will appear until the terminal has processed all orders in queue. Restarting your platform can also resolve this error.
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What does the ‘Off quotes’ error message mean?
This error occurs due to a loss of connection and hence the lack of current prices. This can happen if your terminal loses internet connection suddenly as you are placing, modifying, or closing an order.
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What does the ‘No connection’ error message mean?
This error appears when you are unable to establish a connection with our trading server.
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What does the ‘Invalid S/L or T/P’ error message mean?
This occurs if the S/L or T/P level you are trying to place is not within the correct parameters of the limits for that particular instrument.
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What does the ‘Old version’ error message mean?
This error is due to the fact your platform is not up to date and is no longer compatible with our servers.
You will need to update your platform by downloading the latest version of the platform.
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What does the ‘Trading disabled’ error message mean?
This error means that no trading activity can take place on your account.
For further assistance, click on "Chat now" at the bottom-right of your screen to contact one of our Client Services specialists.
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What the ‘Market closed’ error message mean?
This error indicates that you are trying to trade out of trading hours and therefore there are no valid prices you can trade on.
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What does the ‘Not enough money’ error message mean?
This means you do not have enough money available to cover the margin requirement for the trade you are trying to place.
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What does the ‘re-quote’ error message mean?
This error occurs when the price you are trying to execute on is no longer available for you to trade. This can occur in high volatility and fast moving markets.
However, since Royal FX offers market execution, you will not see this message, as all trades are taken on the next best price even if your desired price is not available.
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